Distribution Policy
1.1 Distribution Scope
Our products can be delivered to most areas of the country. If there is any special area that is not within the scope of delivery, we will clearly inform you when we process the order.
1.2 Delivery Method
Standard delivery: the estimated delivery time is 3-7 working days after the order is placed.
Expedited Delivery: The estimated delivery time is 2-3 working days after the order is placed, and additional expedited fee is required.
1.3 Delivery Fee
Standard delivery service is free of charge. For expedited delivery service, we will charge according to the weight and destination of the order.
1.4 Order Tracking
Once an order is shipped, you will receive a package tracking number via email. You can use this tracking number to check the status of your package on our website or the website of the relevant courier company.
Return Policy
2.1 Return conditions
Return time: 30 days from the date of receipt of the merchandise.
Merchandise Condition: Returned merchandise must be unused and remain intact in its original packaging.
Return Procedure: Please apply for return through our customer service center, we will provide return instructions.
2.2 Non-Returnable Merchandise
The following types of merchandise are not returnable:
Customized merchandise
Perishable products
Unpacked hygienic products
Personal care products that have been opened for health protection or hygiene reasons.
2.3 Return Process
Contact Customer Service: Contact our Customer Service Center and provide order details and reason for return.
Receive a return label: We will email you a return shipping label.
Pack your return: Make sure the item is packaged in good condition and labeled with a return shipping label.
Return shipping: follow the instructions to deliver the package to the nearest courier location or arrange for pickup.
2.4 Refund
Refunds will be processed within 5 business days after the return package has been received and inspected for accuracy. The refund will be made to your original payment account. If the refund is delayed, please check your bank account first and then contact us to enquire.
Exchange Policy
If you need to exchange an item, please follow the return process to return the item first and then place a new order for the item you need.
Contact Information
For any questions regarding delivery and returns, please contact our customer service team:
Tel: 021-65130060
Email: [email protected]